Security by Default Creates Predictable Outcomes (Hint: They’re Secure!)
Fully assuming best security practices in the first sprint of development, ensures an application is secure by default.
Four Sins of Customer Experience
Customer experience is the key to sustainable differentiation of a product or service. It is what drives customers to become advocates for your brand.
Free Your Users
It’s human nature to want to be free, to seek autonomous choice and to want to feel in control. There are several key tactics to experiment with to build autonomy support into our technology systems.
Anatomy of an Experience
By being methodical and designing experiences that inspire, you can engage people and pull them up the loyalty ladder one experience at a time.
Journey Framework with pKPI’s
The customer journey isn’t quite what we think it is. Therefore, you need some indicators to measure where they are along the loyalty ladder.
Separating Value from Waste
Thinking about your product development in terms of filtering out noise and amplifying signal can help focus your product on the value it is delivering.
Bragging Rights
Follow these tips to turn your customers into brand advocates.
Agile Value Propositions: Post 5 of 5
Agile, when used to develop web and mobile products, facilitates the effective delivery of five key outcomes. These outcomes are critical for any product to be successful.
Agile Facilitates These 5 Ways of Delivering Value: Post 4 of 5
Agile facilitates living five ways of delivering value that drives results stakeholders can be proud of.
Connect: Creating a mission statement for your software product
A simple and clear mission that people can sign up for is a critical component of a software product’s success.
